Shannon Mayes, LMT, MTI, ACEP, RYT, CMI

Phoenix Continuing Education Founder, Author & Educator

Hello and welcome. I am so excited to present this all-new, 12-hour Communications course! It covers essential information and tools for practical application that all LMTs will benefit from understanding. Whether you are a new graduate looking for a guide to establishing your brand and recruiting clients, or a seasoned professional interested in using new media and evolving your practice, this course is designed for you.

Follow Phoenix Continuing Education on Instagram and Facebook to keep up with us, get access to sales and special events, and to message us with any questions.

My full bio and credentials are in the introduction to each course, and under the Bios tab. Students can contact me via e-mail within the Teachable platform.




Communications for Massage Therapists & Complementary Therapy Providers

Topics Include: Identifying and Overcoming Obstacles to Effective Communication *Defining your Audience - Initial vs.Ideal *Maslow’s Hierarchy - Meeting Your Client Where They Are *Public Relations: Networking and Community Engagement*Creating & Implementing a Marketing Plan *Drafting Intake Paperwork *Interviewing & Active Listening Techniques *Adapting Communication for Various Personalities, Abilities, & Evolving Client Needs *Creating Policies, Procedures, Protocols & Best Practices *Establishing Trust, Relationship Building and Follow Up *Addressing Client Concerns and Complaints *Scope of Practice and Client Questions - Legal and Ethical Concerns *Establishing Personal & Professional Boundaries *Ending a Session Early and/or Terminating a Client Relationship *Communicating with Fellow Practitioners, Establishments, Vendors, Insurance, Employers, Healthcare Systems, Employees and Independent Contractors *Personal Physical & Mental Self-Care, and Professional Sustainability

Shannon Mayes, LMT, MTI, ACEP

Shannon Mayes, LMT, MTI, ACEP

$80