Communications for Massage Therapists & Complementary Therapy Providers

Topics Include: Identifying and Overcoming Obstacles to Effective Communication *Defining your Audience - Initial vs.Ideal *Maslow’s Hierarchy - Meeting Your Client Where They Are *Public Relations: Networking and Community Engagement*Creating & Implementing a Marketing Plan *Drafting Intake Paperwork *Interviewing & Active Listening Techniques *Adapting Communication for Various Personalities, Abilities, & Evolving Client Needs *Creating Policies, Procedures, Protocols & Best Practices *Establishing Trust, Relationship Building and Follow Up *Addressing Client Concerns and Complaints *Scope of Practice and Client Questions - Legal and Ethical Concerns *Establishing Personal & Professional Boundaries *Ending a Session Early and/or Terminating a Client Relationship *Communicating with Fellow Practitioners, Establishments, Vendors, Insurance, Employers, Healthcare Systems, Employees and Independent Contractors *Personal Physical & Mental Self-Care, and Professional Sustainability

Course•By Shannon Mayes, LMT, MTI, ACEP