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Communications for Massage Therapists & Complementary Therapy Providers
Introduction
Cover & Title Page
Course Objective & Instructor Bio
Welcome
Table of Contents
Time Management Breakdown Estimate
Special Thanks
Module 1: Definitions & Overview
A. Defining Communication
B. Defining Wellness & Complementary Therapy
C. Overview of Material and Application to Field
Module 2: Establishing Your Practice, Your Clients, and Your Plan
A. Identity and Branding
B. Defining your Audience - Initial vs. Ideal
C. Maslow’s Hierarchy - Meeting Your Client Where They Are
Module 3: Referrals, Marketing, and Public Relations
A. Word-of-Mouth Marketing: Introductions & Referrals
B. Online Advertising: Websites, Social Media, & Applications
C. Public Relations: Networking, Special Events, Community Engagement
D. Creating & Implementing a Marketing Plan
Module 4: The Initial Appointment
A. Intake Paperwork
B. Interviewing & Active Listening
C. Adapting Communication for Various Personalities and Abilities
D. Environmental Communication
E. Periodic Check-ins During Session
F. Post-Session Discussion: Establishing Treatment Plan & Schedule
G. Charting & SOAP Notes
Module 5: Managing Ongoing Client Relationships
A. Policies, Procedures, Protocols & Best Practices
B. Establishing Trust and Holding Space
C. Relationship Building and Follow Up
D. Adapting to Evolving Client Needs and Modifying Treatment Plans
E. The Inform, Involve, Implement Model
Module 6: Navigating Challenging Situations
A. Addressing Client Concerns and Complaints
B. Scope of Practice and Client Questions - Legal and Ethical Concerns
C. Personal & Professional Boundaries
D. Ending a Session - How, When and Why
E. Terminating a Client Relationship
Module 7: Working with Colleagues & Other Professionals
A. Fellow Practitioners & Establishments, Vendors, and Insurance
B. Employers and Healthcare Systems
C. Employees and Independent Contractors
Module 8: Self-Care and Professional Sustainability
A. Personal Physical Self-Care
B. Personal Mental Self-Care
C. Professional Sustainability
Course Evaluation and FINAL EXAM
Course Evaluation
FINAL EXAM
Teach online with
FINAL EXAM
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